TOURISM - An International Interdisciplinary Journal
Volume 67 / 2019 / Number 2 ISSN 1332-7461
Applications of technology in visitor attractions: Revisiting Stipanuk's perspective of the tourism/technology interface
In the face of an increasingly sophisticated consumer base, attractions of all types are embracing technology as a means of 'creating' or enhancing the visitor experience (Neuhofer, Buhalis & Ladkin, 2014). Perhaps because they represent the most obvious example of technological application in attractions, theme parks have been the primary focus of contemporary literature as it relates to the tourism/technology nexus. However, it is suggested that this perspective is too narrow as it neglects the myriad of uses of technologies across the entire spectrum of attractions.
This paper revisits the seminal work of Stipanuk (1993) which called for a broader view, postulating applications ranging from technology as creator/enhancer, to technology as protector, focal point, and even, potentially, destroyer of attractions. A conceptual model is then advanced which depicts technology as having an eclectic set of applications across a broad spectrum of attractions.
tourism; technology; Stipanuk; attractions management
Articles in this issue:
- A comparative analysis of medical tourism competitiveness of India, Thailand and Singapore (102-115)
- An analysis of the link between high speed transport and tourists' behaviour (116-125)
- Resilience capacity in different types of tourism businesses (126-146)
- Developing a model for tourism smart card and evaluating its effect on tourism services (147-158)
- Travel and distinction: The cultural currency of mobility in post-egalitarian context (159-170)
- Second home owner's tourısm perspectıves: A case study in the Aegean region (171-184)
- Building a destination-operating model for successful transformation during adversity: The case of Sharm el-Sheikh, Egypt (185-201)
- Applications of technology in visitor attractions: Revisiting Stipanuk's perspective of the tourism/technology interface (202-214)